Shipping and Returns


Free shipping on all orders. Shape skincare offers a standard delivery time of 3-5 working days (in Europe) after your order has been packed and ready for dispatch. You will be sent an email confirming the delivery details when your order is dispatched from our warehouse. If you haven’t received this email within 5 working days please contact our customer service team. Shape skincare sends all their goods with Postnord.


Shape skincare obviously wants you to be 100% happy with your item. You, therefore, have the right to withdrawal and a full refund for 14 Days, which is in accordance with the statutory right of withdrawal. The right of withdrawal or return is only applicable on goods where the actual item and its packaging are in an unaltered state, i.e. undamaged in sealed packaging. You, the customer, are responsible for return shipping charges. You should always contact our customer service team, prior to returning any goods to us and have your customer number or invoice number at the ready when you contact our team. Refund will be paid into your bank account within 30 days if you, the consumer, cancel your purchase.

Customer service: